Customer Service

Need help? Frequently Asked Questions

Do You Install Car Seats?

No. We are not authorized to install car seats. We recommend that you visit our local county fire stations if you need assistance. They will help you with installation.

Is There A Minimum Number Of Days Required For Rental?

No. However, there is a $50 minimum rental charge for all orders not including delivery fees.

Can I Pick Up The Equipment Myself?

We work from a storage facility that is not open to the public but we will do our best to find a solution for self pick up. Give us a call at (805) 275 2414 or email us at

When Does The Rental Term Begin?

On your scheduled delivery day. Our delivery and pick-up hours are between 9am-6pm. Please contact us 9805) 275 2414 if you need delivery or pick up out of this time frame.

What If I Am Not Satisfied With My Order?

If you are not satisfied, please contact us as soon as possible and we will either replace the item or upgrade (if available) so that you can continue to enjoy your visit to Santa Barbara.

What Is The Payment Process?

We accept Visa, MasterCard and American Express. A credit card is required to hold the reservation.

How Far In Advance Should I Make A Reservation?

Your order is subject to equipment availability. It is best to make your reservation as early as possible. Keep in mind that holidays and summer are especially high tourist seasons in Santa Barbara. Orders placed within 48 hours of scheduled delivery date should be called in and are subject to a Rush Order Fee.

Can I Pay With Cash Or A Check?

We do not accept cash or check payments, no we need a valid credit card number to hold the reservation until the equipment is returned

Are Your Products Safe And Clean?

Safety is our number one concern. Santa Barbara Baby Company seeks out Juvenile Product Manufacturer Association (JPMA) certified products. We register every product with the manufacturer and are kept notified of all equipment recalls. We santize our products after every use and check them for safety accordingly.

Do You Deliver To Adjacent Counties?

Yes. We deliver to cities such as Santa Ynez, Ventura, Oxnard and Ojai. There is an additional delivery charge for these areas.